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    Self service in the hotel

    We support you with the digital guest journey from idea to implementation

    Self-service is becoming increasingly popular in the hotel industry. On the one hand, this is due to customer demand for greater speed. On the other hand, the pandemic also contributed to this.

    Digital hotel check-in via smartphone with welcome screen for the Grand Lake Hotel

    Webinar recording (German) on: Self Check-in - Why and how?

    Sandro Berger is an expert in self-check-in. In this webinar, we discuss the various options with him. We also discuss the needs of customers in more detail. Using examples, we will show how self-service can be implemented in your hotel.

    • Which hotels benefit from self check-in today?
    • Which hotels will benefit from self-service in the future?
    • What types of self check-in and self check-out are there?
    • How can self-service be implemented in your hotel?

    What are the goals of self-service in the hotel industry?

    Self-service in hotels offers many advantages. Guests can complete various processes conveniently, stress-free and without having to wait. Employees benefit from clearly structured processes and can concentrate on the important communication with the guest.

    However, self-service does not mean that no staff need to be on site. Many guests need support or have questions. The aim is to automate recurring processes and avoid long queues at check-in and check-out. Another goal is contactless service, which is particularly necessary in times of pandemic.

    How can you set up self-service in your hotel in the best possible way?

    The stages of the digital guest journey

    Self-service can be offered at various stages of the digital guest journey. This begins with the booking and continues at check-in. They are also possible during the stay, at check-out or after the stay.

    To implement self-service in your hotel, we recommend a step-by-step approach. These tips will help you:

    Guest journey hotel as a process graphic from booking to stay to post-stay with pre-check-in and check-out
    Think through the entire process, but gradually implement only parts of it.
    Stability comes before design - the system has to work!
    Educate your guests and employees step by step.
    Self-service should not be a substitute, but a supplement.
    Above all, think through the payment process! There are legal hurdles here.

    A successful partnership in the hotel industry

    rebagdata and Leuchter IT Solutions have a close partnership for the benefit of their joint customers in the hotel industry. Together they combine expertise in PMS and IT infrastructure solutions for hotels. The result of this constructive partnership has already led to a new product on the market: Leuchter CLOUD protel Service.

    If you are interested in a complete self-service solution, you can find more information at rebag.ch.

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    Personal consultation

    A team of various professionals will take care of your inquiries concerning the topics IT infrastructure, organisation, communication and co-operation in the modern business world. Please consign your questions and messages to our team. A proven expert in these topics will contact you.
    We look forward to your inquiry!

    Get in touch
    Team IT-Infrastruktur

    Team IT-Infrastruktur

    Phone: 041 226 50 80
    E-Mail: kontakt@leuchterag.ch