Microsoft Teams offers not only a meetings and collaboration platform, but also a complete telephony system for your company. With Micorosft Teams telephony, it is possible to make incoming and outgoing calls from landline and cell phones via landline services (PSTN) in Teams, regardless of location.
No hardware is required for the connection. Using direct routing, the Microsoft Cloud, Teams telephony is connected to your desired SIP provider. Optionally, this is done with your own Session Border Controller or via a shared SBC platform.
An overview of the main features of Teams Telephony
Audio and video communication
Video creates additional trust. A telco with video and a headset brings new experiences in collaboration in-house, but also with customers and partners.
See at a glance who is available and who is not, who you may now call and who does not want to be disturbed.
Whether PC/Mac, iPhone, iPad or an Android device - you can make calls anywhere and anytime via WLAN and GSM and can always be reached under one number.
Save yourself unnecessary wanderings through the company building. Transfer your screen or a file. Take over or transfer control.
Invite your team and external participants via a personalized link. A telco replaces many 1:1 meetings and is more efficient.
Avoid unnecessary phone interference. Chats are fast and in digital etiquette the replacement of many unnecessary calls. Increase efficiency this way.
Cloud-based phone system
A cloud-based phone system allows you to make and receive calls over the Internet. You don't need expensive hardware or software to use the system.
Setting up voicemail allows callers to leave you a message when you are unavailable.
Call forwarding allows you to forward calls to another person or device.
(Mute, Hold, Forward): Call control allows you to mute, hold, or forward calls to another person or device.
Teams telephony is seamlessly integrated with other Microsoft products, such as Outlook and SharePoint.
Teams telephony can help businesses cut costs by reducing the need for expensive hardware and software.
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