The guest is king! This old adage is experiencing a renaissance in times of digitalization. Customer orientation and digitalization have many things in common. One of these is communication in hotels. Digital processes optimize it and thus contribute to increasing guest satisfaction. Experts agree: digitalization should benefit the guest.
In this webinar, three strong women, Julia Geffers, Melanie Moll and Maria Hunger, explain how hotels can use the advantages of digitalization to increase guest satisfaction.
The influence of digitalization is still underestimated. Those who consistently align digital processes with guest behavior win!
In a hotel, changes are constantly occurring at short notice.
The guest from room 103 arrives early,
the minibar in room 204 has not yet been counted and
room 208 still needs to be disinfected.
The guest from 401 wants champagne for breakfast.
Various employees from different departments are involved in each of these processes. They always need the most up-to-date information in order to fulfill their tasks. With quality operations software from Hoxell, you can simplify communication in your hotel and save resources. The prerequisite is that every employee receives a mobile device with the software installed.
When the housekeepers start their shift, they check their tasks on their workstation and can see at a glance which rooms need to be re-occupied. They can also be assigned a special task by the front office at the touch of a button. The governess can see at any time which room has been cleaned and can be checked. Housekeeping is informed directly by the housekeepers if a room needs to be repaired. Even the breakfast staff can keep track of guests' special requests for coffee, eggs, etc.
The front office in particular is inundated with questions from guests: What time does breakfast start? When do you have to leave your room on departure? Are there any appointments available at the spa? What activities can you do nearby?
These questions still need to be answered. However, it may also be possible to refer the guest to the digital guest platform that every hotel can set up with the "Personal Concierge" from Hoxell. In addition to quick check-in, guests can access all information about the hotel here. Guests can also communicate with the front office via chat. They can view and book free appointments in the spa or other facilities. The web-based solution makes it possible to access these functions before arrival.
Carlo Fontana has been a hotelier in Locarno since 2007. He developed the Hoxell software solution with the aim of making service excellence possible for every hotel. He repeatedly received negative feedback from guests about their stay. He attributed this feedback to incomplete processes and suboptimal communication. In 2014, Hoxell was introduced in a hotel for the first time. This makes Hoxell a software by hoteliers for hoteliers.
Hoxell is compatible with all existing PMS systems on the market.
"Excellence is not simply created by chance,
but through communication, proper action and design;
my team should be able to realize this at all times."
Carlo Fontana, Hoxell
A team of various professionals will take care of your inquiries concerning the topics IT infrastructure, organisation, communication and co-operation in the modern business world. Please consign your questions and messages to our team. A proven expert in these topics will contact you.
We look forward to your inquiry!
