Contact our Docugate support directly and easily

Service Level Agreement

We offer our customers an update and support agreement for Docugate.

The support agreement offers various support services for the duration of the contract. These can be individually adapted to the customer's needs. We guarantee short response times and 24/7 on-call support.

In addition to defined support services, you also receive project know-how and project installation. A reduced hourly rate applies for further developments. Please get in touch with us.

A person who provides support on the phone.

First Level Support

If you have any questions about Docugate, you can contact our Service Desk by phone or e-mail. This offers first and second level support during normal business hours. The responsible support staff will answer your calls during on-call times. They will resolve them reliably, quickly and competently. Without a service level agreement, support services are subject to a charge and initial costs are incurred. If inquiries cannot be answered directly on the phone, we forward them to second-level support. Our support department usually answers e-mail inquiries within three to five working days.